Question about Latency and Traces
Hello. I was recently playing a game called Secret World Legends, and during the game play, I noticed several lag spikes which were affecting performance and overall playability.
at the instruction of Mods on the discord server, I ran several traces to troubleshoot the issue
Trace 1:
1 <1 ms <1 ms <1 ms Cisco01989 [192.168.1.1]
2 12 ms 13 ms 14 ms cpe-70-119-48-1.tx.res.rr.com [70.119.48.1]
3 * 102 ms 372 ms lag-61.lvoktxad01h.netops.charter.com [24.28.132.161]
4 19 ms 14 ms 7 ms lag-20.lvoktxad01r.netops.charter.com [24.175.33.20]
5 33 ms 23 ms 13 ms lag-21.mcr11snavtxuu.netops.charter.com [24.175.32.144]
6 15 ms 23 ms 17 ms lag-23.rcr01hstqtx02.netops.charter.com [24.175.32.156]
7 17 ms 19 ms 15 ms lag-16.hstqtx0209w-bcr00.netops.charter.com [66.109.6.108]
8 * * * Request timed out.
9 * 48 ms 46 ms ae6.3506.ear2.Newark1.level3.net [4.69.214.37]
10 50 ms 45 ms 43 ms 4.28.188.22
11 46 ms 60 ms 42 ms s1-nj4.game-hosting.com [37.18.192.5]
12 59 ms 45 ms 44 ms gs022-nj4.ageofconan.com [37.18.193.31]
Trace 2:
1 <1 ms <1 ms <1 ms Cisco01989 [192.168.1.1]
2 14 ms 13 ms 15 ms cpe-70-119-48-1.tx.res.rr.com [70.119.48.1]
3 103 ms 307 ms 32 ms lag-61.lvoktxad01h.netops.charter.com [24.28.132.161]
4 16 ms 3 ms 7 ms lag-20.lvoktxad01r.netops.charter.com [24.175.33.20]
5 19 ms 8 ms 10 ms lag-21.mcr11snavtxuu.netops.charter.com [24.175.32.144]
6 15 ms 14 ms 13 ms lag-23.rcr01hstqtx02.netops.charter.com [24.175.32.156]
7 16 ms 19 ms 13 ms lag-16.hstqtx0209w-bcr00.netops.charter.com [66.109.6.108]
8 * * * Request timed out.
9 * 48 ms 46 ms ae6.3506.ear2.Newark1.level3.net [4.69.214.37]
10 58 ms 55 ms 48 ms 4.28.188.22
11 51 ms 45 ms 44 ms s1-nj4.game-hosting.com [37.18.192.5]
12 47 ms 45 ms 45 ms gs022-nj4.ageofconan.com [37.18.193.31]
and finally, trace 3
1 <1 ms <1 ms <1 ms Cisco01989 [192.168.1.1]
2 14 ms 13 ms 15 ms cpe-70-119-48-1.tx.res.rr.com [70.119.48.1]
3 354 ms 553 ms 492 ms lag-61.lvoktxad01h.netops.charter.com [24.28.132.161]
4 16 ms 13 ms 11 ms lag-20.lvoktxad01r.netops.charter.com [24.175.33.20]
5 13 ms 14 ms 12 ms lag-21.mcr11snavtxuu.netops.charter.com [24.175.32.144]
6 15 ms 15 ms 14 ms lag-23.rcr01hstqtx02.netops.charter.com [24.175.32.156]
7 15 ms 14 ms 17 ms lag-16.hstqtx0209w-bcr00.netops.charter.com [66.109.6.108]
8 * * * Request timed out.
9 45 ms 45 ms 43 ms ae6.3506.ear2.Newark1.level3.net [4.69.214.37]
10 47 ms 58 ms 43 ms 4.28.188.22
11 48 ms 48 ms 46 ms s1-nj4.game-hosting.com [37.18.192.5]
12 45 ms 47 ms 42 ms gs022-nj4.ageofconan.com [37.18.193.31]
I was told the problem might be between Spectrum and the SWL server, but Im not sure. could someone look into this for me please?
Comments
-
Hi & welcome!
What troubleshooting have you tried?
0 -
Thank you.
Ive done the following to rectify the issue with no results:
decreased the resolution from 1920x1080 to 1280x800 as well as adjusted the following settings (which was on HIGH before)
Manually Reset the Router,
checked for outages in my area (we are in texas, so Im not sure how the Maui fires effected us, if at all)
to help with troubleshooting, here's the current computer specs I'm running. (computer is less than a year old)
♥Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz 2.90 GHz
♥ Installed RAM: 16.0 GB (15.9 GB usable)
♥Windows 11 Home
0 -
Appreciate the reply -
Can you provide a couple additional tracerts to neutral IP's to see how the traffic flows to them? Suggestions include target.com, water.com (one is busy, one is less busy) and google.com or just 8.8.8.8. Please post the results.
Thanks!
0 -
Absolutely
Google.com
1 <1 ms <1 ms <1 ms 2603-8080-f300-daa9-b675-0eff-fe4f-c2b8.res6.spectrum.com [2603:8080:f300:daa9:b675:eff:fe4f:c2b8]
2 15 ms 14 ms 15 ms 2603-90c5-0003-0145-0000-0000-0000-0001.inf6.spectrum.com [2603:90c5:3:145::1]
3 19 ms 11 ms 15 ms lag-61.lvoktxad01h.netops.charter.com [2605:6000:0:4::e:4502]
4 15 ms 6 ms 11 ms lag-20.lvoktxad01r.netops.charter.com [2605:6000:0:4::4:40]
5 15 ms 13 ms 12 ms lag-21.mcr11snavtxuu.netops.charter.com [2605:6000:0:4::4:10]
6 * * 14 ms lag-23.rcr01hstqtx02.netops.charter.com [2605:6000:0:4::34]
7 27 ms 29 ms 31 ms 2605:6000:0:8::83
8 34 ms 38 ms 39 ms 2607:f8b0:80e5::1
9 30 ms 32 ms 28 ms 2001:4860:0:1::2b7c
10 41 ms 34 ms 35 ms 2001:4860:0:11e3::2
11 29 ms 33 ms 31 ms 2001:4860::c:4001:e55b
12 37 ms 36 ms 38 ms 2001:4860::c:4002:17b1
13 37 ms 48 ms 39 ms 2001:4860::cc:4002:c2d6
14 33 ms 33 ms 39 ms 2001:4860:0:1::497d
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 48 ms 37 ms 34 ms rw-in-f104.1e100.net [2607:f8b0:4023:1006::68]
Trace complete.
Target.com
1 <1 ms <1 ms <1 ms Cisco01989 [192.168.1.1]
2 11 ms 13 ms 13 ms cpe-70-119-48-1.tx.res.rr.com [70.119.48.1]
3 20 ms 32 ms 31 ms lag-61.lvoktxad01h.netops.charter.com [24.28.132.161]
4 10 ms 11 ms 11 ms lag-20.lvoktxad01r.netops.charter.com [24.175.33.20]
5 14 ms 20 ms 14 ms lag-21.mcr11snavtxuu.netops.charter.com [24.175.32.144]
6 21 ms 17 ms 15 ms lag-23.rcr01hstqtx02.netops.charter.com [24.175.32.156]
7 13 ms 14 ms 21 ms lag-416.hstqtx0209w-bcr00.netops.charter.com [66.109.9.88]
8 22 ms 20 ms 27 ms lag-22.dllstx976iw-bcr00.netops.charter.com [107.14.19.49]
9 27 ms 31 ms 28 ms lag-302.pr3.dfw10.netops.charter.com [209.18.43.77]
10 27 ms 26 ms 28 ms 23.235.41.28
11 21 ms 23 ms 19 ms 146.75.106.187
Water.com
1 <1 ms <1 ms <1 ms Cisco01989 [192.168.1.1]
2 12 ms 14 ms 9 ms cpe-70-119-48-1.tx.res.rr.com [70.119.48.1]
3 29 ms 53 ms 30 ms lag-61.lvoktxad01h.netops.charter.com [24.28.132.161]
4 14 ms 11 ms 12 ms lag-20.lvoktxad01r.netops.charter.com [24.175.33.20]
5 15 ms 31 ms 19 ms lag-21.mcr11snavtxuu.netops.charter.com [24.175.32.144]
6 13 ms 13 ms 17 ms lag-23.rcr01hstqtx02.netops.charter.com [24.175.32.156]
7 15 ms 19 ms 19 ms lag-416.hstqtx0209w-bcr00.netops.charter.com [66.109.9.88]
8 23 ms 20 ms 23 ms lag-412.dllstx976iw-bcr00.netops.charter.com [66.109.6.90]
9 23 ms 22 ms 24 ms lag-0.pr3.dfw10.netops.charter.com [66.109.5.121]
10 23 ms 28 ms 37 ms be-205-pe12.1950stemmons.tx.ibone.comcast.net [50.248.116.101]
11 23 ms 22 ms 22 ms be-3412-cs04.dallas.tx.ibone.comcast.net [96.110.34.109]
12 19 ms 19 ms 22 ms be-3401-pe01.1950stemmons.tx.ibone.comcast.net [68.86.85.46]
13 22 ms 19 ms 29 ms 66.208.229.146
14 33 ms 35 ms 39 ms be21.bbrt01.dal01.flexential.net [148.66.237.198]
15 44 ms 35 ms 34 ms be136.bbrt01.atl10.flexential.net [148.66.237.93]
16 33 ms * 35 ms be10.bbrt02.atl10.flexential.net [148.66.236.253]
17 52 ms 33 ms 33 ms be166.bbrt01.atl03.flexential.net [148.66.237.101]
18 33 ms 37 ms 35 ms be31.crrt01.atl03.flexential.net [66.51.8.134]
19 33 ms 35 ms 37 ms 148.66.237.161
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
and lastly 8.8.8.8.
1 <1 ms <1 ms <1 ms Cisco01989 [192.168.1.1]
2 15 ms 4 ms 14 ms cpe-70-119-48-1.tx.res.rr.com [70.119.48.1]
3 28 ms 32 ms 31 ms lag-61.lvoktxad01h.netops.charter.com [24.28.132.161]
4 10 ms 12 ms 12 ms lag-20.lvoktxad01r.netops.charter.com [24.175.33.20]
5 15 ms 12 ms 12 ms lag-21.mcr11snavtxuu.netops.charter.com [24.175.32.144]
6 18 ms 15 ms 15 ms lag-23.rcr01hstqtx02.netops.charter.com [24.175.32.156]
7 37 ms 37 ms 36 ms 131-150-063-011.inf.spectrum.com [131.150.63.11]
8 31 ms 35 ms 37 ms 142.251.77.141
9 36 ms 34 ms 36 ms 216.239.40.47
10 35 ms 36 ms 34 ms dns.google [8.8.8.8]
Trace complete.
0 -
I'm not seeing any problems from your traceroutes, however if the issue is only happen intermittently it can be hard to catch with it. Will you please try running just a standard ping test? You can use this with the command "ping 8.8.8.8 -t". The -t will make it continue to run until you use Ctrl+C to end it, let it run for at least a few minutes before ending it. You can ping other IPs like your game servers in another command prompt window at the same time so if one spikes you can check what the other is doing.
0 -
ping test from 8.8.8.8
Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=37ms TTL=57
Reply from 8.8.8.8: bytes=32 time=36ms TTL=57
Reply from 8.8.8.8: bytes=32 time=37ms TTL=57
Reply from 8.8.8.8: bytes=32 time=39ms TTL=57
Reply from 8.8.8.8: bytes=32 time=44ms TTL=57
Reply from 8.8.8.8: bytes=32 time=37ms TTL=57
Reply from 8.8.8.8: bytes=32 time=35ms TTL=57
Reply from 8.8.8.8: bytes=32 time=32ms TTL=57
Reply from 8.8.8.8: bytes=32 time=40ms TTL=57
Reply from 8.8.8.8: bytes=32 time=39ms TTL=57
Reply from 8.8.8.8: bytes=32 time=37ms TTL=57
Reply from 8.8.8.8: bytes=32 time=35ms TTL=57
Reply from 8.8.8.8: bytes=32 time=35ms TTL=57
Reply from 8.8.8.8: bytes=32 time=36ms TTL=57
Reply from 8.8.8.8: bytes=32 time=35ms TTL=57
Reply from 8.8.8.8: bytes=32 time=36ms TTL=57
Reply from 8.8.8.8: bytes=32 time=48ms TTL=57
Reply from 8.8.8.8: bytes=32 time=34ms TTL=57
Reply from 8.8.8.8: bytes=32 time=36ms TTL=57
Reply from 8.8.8.8: bytes=32 time=36ms TTL=57
Reply from 8.8.8.8: bytes=32 time=37ms TTL=57
Reply from 8.8.8.8: bytes=32 time=33ms TTL=57
Reply from 8.8.8.8: bytes=32 time=32ms TTL=57
Reply from 8.8.8.8: bytes=32 time=40ms TTL=57
Reply from 8.8.8.8: bytes=32 time=36ms TTL=57
Reply from 8.8.8.8: bytes=32 time=36ms TTL=57
Reply from 8.8.8.8: bytes=32 time=38ms TTL=57
Reply from 8.8.8.8: bytes=32 time=36ms TTL=57
Reply from 8.8.8.8: bytes=32 time=36ms TTL=57
Reply from 8.8.8.8: bytes=32 time=33ms TTL=57
Reply from 8.8.8.8: bytes=32 time=36ms TTL=57
Reply from 8.8.8.8: bytes=32 time=37ms TTL=57
Reply from 8.8.8.8: bytes=32 time=46ms TTL=57
Reply from 8.8.8.8: bytes=32 time=33ms TTL=57
Reply from 8.8.8.8: bytes=32 time=35ms TTL=57
Reply from 8.8.8.8: bytes=32 time=34ms TTL=57
Reply from 8.8.8.8: bytes=32 time=34ms TTL=57
Reply from 8.8.8.8: bytes=32 time=32ms TTL=57
Reply from 8.8.8.8: bytes=32 time=35ms TTL=57
Reply from 8.8.8.8: bytes=32 time=38ms TTL=57
Reply from 8.8.8.8: bytes=32 time=34ms TTL=57
Reply from 8.8.8.8: bytes=32 time=35ms TTL=57
Reply from 8.8.8.8: bytes=32 time=34ms TTL=57
Reply from 8.8.8.8: bytes=32 time=41ms TTL=57
Reply from 8.8.8.8: bytes=32 time=35ms TTL=57
Reply from 8.8.8.8: bytes=32 time=39ms TTL=57
Reply from 8.8.8.8: bytes=32 time=34ms TTL=57
Reply from 8.8.8.8: bytes=32 time=44ms TTL=57
Reply from 8.8.8.8: bytes=32 time=33ms TTL=57
Reply from 8.8.8.8: bytes=32 time=37ms TTL=57
Reply from 8.8.8.8: bytes=32 time=34ms TTL=57
Reply from 8.8.8.8: bytes=32 time=42ms TTL=57
Reply from 8.8.8.8: bytes=32 time=40ms TTL=57
Reply from 8.8.8.8: bytes=32 time=36ms TTL=57
Reply from 8.8.8.8: bytes=32 time=35ms TTL=57
Reply from 8.8.8.8: bytes=32 time=39ms TTL=57
Reply from 8.8.8.8: bytes=32 time=35ms TTL=57
Reply from 8.8.8.8: bytes=32 time=33ms TTL=57
Reply from 8.8.8.8: bytes=32 time=31ms TTL=57
Reply from 8.8.8.8: bytes=32 time=32ms TTL=57
Reply from 8.8.8.8: bytes=32 time=32ms TTL=57
Reply from 8.8.8.8: bytes=32 time=61ms TTL=57
Reply from 8.8.8.8: bytes=32 time=38ms TTL=57
Reply from 8.8.8.8: bytes=32 time=42ms TTL=57
Ping statistics for 8.8.8.8:
Packets: Sent = 64, Received = 64, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 61ms, Average = 36ms
0 -
Thanks. Everything look good. I recommend leaving command prompt windows pinging 8.8.8.8 and 37.18.193.31 running, and then play the game. Once you notice your ping spiking in game, check if the command prompts are showing the same.
0
