Cannot Upgrade - Why?

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DaveinCharlotte
DaveinCharlotte Posts: 40 Contributor
edited January 10 in Internet 2023 Archive

I am a current Spectrum TV customer. I want to upgrade to include Internet-300+Voice. When I click "Upgrade" from my account, I always receive the message "SORRY, WE ARE UNABLE TO DISPLAY YOUR OFFERS." Why does this happen? How do I upgrade?

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  • William_M
    William_M Posts: 1,117 ✅ Verified Employee Moderator
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    Hi @DaveinCharlotte!

    Please try clearing your cookies and cache, or using a different web browser or device. If that does not help you may need to speak with an agent to process the upgrade, we can be reached at 1-855-707-7328​​​.

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