Does the router need to be packaged when returning it

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ralphpatmorris
ralphpatmorris Posts: 3 Spectator
edited October 2023 in Managing & Using your Spectrum Account

Do I need to package the router when returning it

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  • Renee_T
    Renee_T Posts: 689 ✅ Verified Employee Moderator
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    Hello @ralphpatmorris


    Welcome to our community! If you are returning the router through a UPS Store, they will handle all of the packaging for you as well, so you wouldn't need to do it yourself.

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  • ralphpatmorris
    ralphpatmorris Posts: 3 Spectator
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    We don't have a UPS store within 100 hundred miles!! What are we to do?

  • ralphpatmorris
    ralphpatmorris Posts: 3 Spectator
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    We don't have a UPS store within 100 hundred miles. We can't travel, what are we to do?

  • Ruben_R
    Ruben_R Posts: 85 ✅ Verified Employee Moderator
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    You can go to a Spectrum store to return the equipment, or we can send you a return kit with boxes so that you can send the equipment.

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