Why are we recently not receiving local channels?

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For a few weeks, we have not been able to tune in to our local channels. Instead, we get an error message with reference code: AGE-9000.

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  • Lyn_T
    Lyn_T Posts: 419 ✅ Verified Employee Moderator
    edited September 2023 Answer ✓
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    Good evening @JaF and Welcome to our Community Forums.

    Thank you for reaching out to us. I am very sorry you are getting that error message. I am not sure what troubleshooting you have already completed. I recommend that you attempt to reset all the internet equipment. This can be done by unplugging the cable line, power line, and removing the battery backup if you have one for both the modem and the router for a solid 3-5 minutes. Are you able to try this and let us know if this helps out? -Lyn

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