Spectrum buffering & losing connection on ROKU. Signal is strong, sooo frustrating

clmason
clmason Posts: 1 Newcomer
edited October 24 in Spectrum TV App Feedback - ROKU & Other devices

Spectrum app buffering ALL THE TIME...or failed connection..MULTIPLE TIMES. Soo frustrating..and my signal is strong

Answers

  • Lyn_T
    Lyn_T Posts: 238 ✅ Verified Employee Moderator

    Good evening @clmason and Welcome to our Community Forums

    Thank you for reaching out to us. I am very sorry you have noticed degraded signals streaming. I am not sure what troubleshooting you have already completed. I recommend that you attempt to reset all the internet equipment. This can be done by unplugging the cable line, power line, and removing the battery backup if you have one for both the modem and the router for a solid 3-5 minutes. Are you able to try this and let us know if this helps out? -Lyn

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