Can I be reconnected to an agent I spoke with?

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Michybx
Michybx Posts: 1 Newcomer
edited October 2023 in Spectrum Mobile

I spoke to an agent who made me an offer, I went with said offer and it didn’t seem to have processed as they stated. I saw another post here that said this agent can be reconnected. Please let me know.

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  • Renee_T
    Renee_T Posts: 697 ✅ Verified Employee Moderator
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    Hello @Michybx!


    Welcome to our community! We can definitely send feedback up for you regarding the experience, but we do not have a way of reconnecting you to the agent you spoke with. For any order corrections, you would need to speak to our sales team at 855-707-7328 and they would be able to get the order corrected for you.

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