Calls from Microsoft Teams to Spectrum home digital phone GOES to VM; does not ring - can't answer

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billsfan1234
billsfan1234 Posts: 2 Spectator
edited November 2023 in Digital Phone

Hi - when I use my Microsoft Teams (work computer) to call our Spectrum digital phone at home, the caller ID shows up on the tv, but the phone does not ring. The call goes to VM after two rings.

Anyone else experiencing this issue?

I just called Spectrum help but they do not have a solution for this issue.

Thoughts?

Best Answer

  • Jaleesa_F
    Jaleesa_F Posts: 376 ✅ Verified Employee Moderator
    Answer ✓
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    Hello @billsfan1234!

    Welcome to the Community Forums! I am happy to look into this for you. Is this only happening with Teams calls? Have you tried rebooting your phone modem?

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