My old box broke . Turned it in and they gave me this Arris box . Now pause/start button doesn't work during live broadcasting and forward and reverse arrow buttons are now opening a menu . Very disappointed .
Hi @ProTim, welcome to our community!
Is your new box a DVR and are you able to schedule recordings and view them back?
yes it's a DVR . Even the feature video tour in the guide section shows that using the left and right arrows bring up the guide .
Which model is the DVR and which guide software is it running and which model is the remote?