Help with digital "chirps" in internet radio station stream
I was trying to find an email address for Spectrum support to send this to, but all I could find was a phone number to call or a chat option. I'm hoping this will be seen by the right people in Spectrum support and I can get some help with this issue.
I have an internet radio station that is streaming from my house. When I listen to the stream of the station, I hear these digital "chirps" at random points in the stream. I captured a couple audio samples where you can hear it.
In this one, you can hear them at around :04, :10, and :15 -
In this one, you can hear them at :06 and :29 -
I know the noise isn't part of the audio files themselves because it's not there when I listen to the files.
I use a service called Live365 to provide my stream, so I reached out to their support team to see if they could solve the issue. They had me run an application called PingPlotter to look for issues in the network. This is the screenshot of the results of that tool:
(Based on the warning at the top of this screen, I blacked out the IP addresses. If you need to see those, I can send you the original version)
Based on that screenshot, the Live365 support person said it showed packet loss on line 4, 7 & 8, before it reaches their servers (line 13 &14).
Now I'm hoping to figure out if there's something that Spectrum can do to solve this issue so that my stream sounds nice and clean. If someone from Spectrum support could help, I'd appreciate it. Thanks!