Why does my username and password work to pay my bill but not for signin on Roku?

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Ramuva
Ramuva Posts: 3 Spectator
edited January 19 in Spectrum TV App 2023 Archive

I can log into my account to pay or anything else there but will not work to sign into the Spectrum app on Roku? Therefore I cannot log into any other service such as NBC, Fox Etc?

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  • James_M
    James_M Posts: 4,744 ✅ Verified Employee Moderator
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    Password changes may be required occasionally as a security measure. In most cases, changing the password resolves any authentication issues. Please make sure you are choosing a unique password not used on other sites.

  • Ramuva
    Ramuva Posts: 3 Spectator
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    Does not the password need to be same for logging into to pay my bill and logging on the streaming app?

  • James_M
    James_M Posts: 4,744 ✅ Verified Employee Moderator
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    Changing the password will update the authentication for both. If the issue continues after changing the password, please let us know.

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