If a Current Customer's DVR Box Needs Replacement?
If a customer's cable box/DVR stops working and a tech needs to replace the box, what will a tech currently do?
1.) Replace the box with a traditional STB/DVR?
2.) Replace the box with a new Xumo Streaming box, unless specified that the customer wants to keep a traditional DVR box.
New customers will get a Xumo streaming box by default with cloud DVR service if they order DVR service, can still request a traditional DVR box: