Trouble with connecting and then staying connected to Startrek online

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crystpohe
crystpohe Posts: 1 Newcomer
edited November 2023 in Gaming & Gaming Related

here is the tracert for the recommended testing i had them come and check my modem and have power cycled it and done a ipconfig release renew winsock reset and dnsflush. I have a hard time connecting and horrible in game latency when i can get it to connect

microsoft Windows [Version 10.0.22621.2428]

(c) Microsoft Corporation. All rights reserved.

Tracing route to patchserver.crypticstudios.com [208.95.184.200]

over a maximum of 30 hops:

 1   1 ms   1 ms   2 ms routerlogin.net [192.168.0.1]

 2   *    *    *   Request timed out.

 3  27 ms  47 ms  29 ms lag-63.keennhfi01h.netops.charter.com [24.58.224.33]

 4  15 ms  24 ms  17 ms lag-47.ptldmehx02r.netops.charter.com [24.58.41.94]

 5  21 ms  23 ms  22 ms lag-25.rcr01albynyyf.netops.charter.com [24.58.32.64]

 6  30 ms  30 ms  30 ms lag-26.nycmny837aw-bcr00.netops.charter.com [24.30.201.130]

 7  31 ms  31 ms  30 ms lag-20.nwrknjmd67w-bcr00.netops.charter.com [66.109.5.139]

 8   *    31 ms  31 ms lag-11.ear3.Newark1.Level3.net [4.68.127.201]

 9   *    *    *   Request timed out.

 10  36 ms  36 ms  35 ms PERFECT-WOR.bear2.Boston1.Level3.net [4.16.14.234]

 11  40 ms  37 ms  38 ms 198.49.243.237

 12  37 ms  35 ms  32 ms patchserver.crypticstudios.com [208.95.184.200]

Trace complete.

C:\Users\cryst>TRACERT target.com

Tracing route to target.com [151.101.66.187]

over a maximum of 30 hops:

 1   2 ms   1 ms   1 ms routerlogin.net [192.168.0.1]

 2   *    *    *   Request timed out.

 3  31 ms  32 ms  30 ms lag-63.keennhfi01h.netops.charter.com [24.58.224.33]

 4  13 ms  17 ms  14 ms lag-47.ptldmehx02r.netops.charter.com [24.58.41.94]

 5  23 ms  22 ms  22 ms lag-25.rcr01albynyyf.netops.charter.com [24.58.32.64]

 6  29 ms  29 ms  29 ms lag-416.nycmny837aw-bcr00.netops.charter.com [66.109.6.10]

 7  29 ms  30 ms  29 ms lag-1.pr2.nyc20.netops.charter.com [66.109.9.5]

 8  30 ms  30 ms  30 ms 103.244.50.226

 9  33 ms  32 ms  28 ms 151.101.66.187

Trace complete.


C:\Users\cryst>TRACERT google.com


Tracing route to google.com [142.251.32.110]

over a maximum of 30 hops:


 1   1 ms   2 ms   2 ms routerlogin.net [192.168.0.1]

 2   *    *    *   Request timed out.

 3  32 ms  32 ms  31 ms lag-63.keennhfi01h.netops.charter.com [24.58.224.33]

 4  13 ms  13 ms  14 ms lag-47.ptldmehx02r.netops.charter.com [24.58.41.94]

 5  24 ms  23 ms  23 ms lag-25.rcr01albynyyf.netops.charter.com [24.58.32.64]

 6  31 ms  29 ms  29 ms lag-26.nycmny837aw-bcr00.netops.charter.com [24.30.201.130]

 7  33 ms  29 ms  29 ms 72.14.214.208

 8  30 ms  30 ms  30 ms 142.251.78.63

 9  32 ms  33 ms  30 ms 142.251.60.181

 10  32 ms  31 ms  28 ms lga25s77-in-f14.1e100.net [142.251.32.110]


Trace complete.


C:\Users\cryst>TRACERT 8.8.8.8


Tracing route to dns.google [8.8.8.8]

over a maximum of 30 hops:


 1   1 ms   1 ms   1 ms routerlogin.net [192.168.0.1]

 2   *    *    *   Request timed out.

 3  23 ms  32 ms  33 ms lag-63.keennhfi01h.netops.charter.com [24.58.224.33]

 4  18 ms  15 ms  14 ms lag-47.ptldmehx02r.netops.charter.com [24.58.41.94]

 5  21 ms  21 ms  23 ms lag-25.rcr01albynyyf.netops.charter.com [24.58.32.64]

 6  29 ms  30 ms  29 ms lag-16.nycmny837aw-bcr00.netops.charter.com [66.109.6.74]

 7  29 ms  29 ms  30 ms 72.14.209.170

 8  32 ms  31 ms  29 ms 142.251.78.63

 9  30 ms  31 ms  29 ms 142.251.60.239

 10  30 ms  30 ms  28 ms dns.google [8.8.8.8]


Trace complete.


C:\Users\cryst>

Answers

  • James_M
    James_M Posts: 4,777 ✅ Verified Employee Moderator
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    Hi & welcome!

    The tracerts provided do not show any issues or concerns with the route. I was also able to locate your account and I can see that your signal levels are good and in range.

    What other troubleshooting have you tried? Have you contacted cryptic studios to see if they are reporting any known issues.

This discussion has been closed.