Returning phone for trade-in

Lisa_Schueler102 Posts: 2 Spectator
edited November 2023 in Spectrum Mobile

Hi--I recently mailed my phone in for trade-in. However, I somehow must have left the Find My app on the phone. I received an email asking me to remove it, which I believe I succeeded in doing. However, I am supposted to put this on my "Status page". There is also something asking for an Offer Code, but when I enter the Offer Number on the email it states it is incorrect. I tried chatting with someone from Spectrum but couldn't get answers. Does anyone know how to reach Assurant? There is no phone number on the email and it is "no reply." Help! I will receive $0 for my phone (and they won't return it) if I can't get this accomplished by 10/27.


  • James_M
    James_M Posts: 4,777 ✅ Verified Employee Moderator

    Hi & welcome!

    Please reach out to our Mobile team directly at 1-833-224-6603 with this inquiry, they can better assist.

  • Lisa_Schueler102
    Lisa_Schueler102 Posts: 2 Spectator

    Thank you, I'll try that!

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