500 Mbps Upgrade letter

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jabloomf1230
jabloomf1230 Posts: 2 Spectator
edited January 10 in Internet 2023 Archive

I received a letter saying that my Internet speed would increase to 500 Mbps on or about 10/18/2023. I've rebooted my modem (user owned Arris SB82000 DOCSIS 3.1) and my router (Asus RT-AX-57) several times over the past week and I'm still receiving 70 Mbps download speeds. All the Ethernet cables are CAT 8. Thanks.

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  • Renee_T
    Renee_T Posts: 691 ✅ Verified Employee Moderator
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    Hello @jabloomf1230


    Welcome to our community! I show that the package should have updated with the new speeds, but it looks like the provisioning that modem was using hasn't update. I sent some updates to the equipment that should update those speeds and it looks like the provisioning is correct now. Are you able to check the speeds again to see if they are showing properly on your end?

  • jabloomf1230
    jabloomf1230 Posts: 2 Spectator
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    @Renee_T ,

    Thanks so much. I didn't get a chance to test it until this AM but the speeds look great! ๐Ÿ‘

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  • Renee_T
    Renee_T Posts: 691 ✅ Verified Employee Moderator
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    You're welcome! I'm glad to hear the new speeds are coming through for you!

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