500 Mbps Upgrade letter

jabloomf1230
jabloomf1230 Posts: 2 Spectator
edited November 21 in Connectivity

I received a letter saying that my Internet speed would increase to 500 Mbps on or about 10/18/2023. I've rebooted my modem (user owned Arris SB82000 DOCSIS 3.1) and my router (Asus RT-AX-57) several times over the past week and I'm still receiving 70 Mbps download speeds. All the Ethernet cables are CAT 8. Thanks.

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Best Answers

  • Renee_T
    Renee_T Posts: 573 ✅ Verified Employee Moderator
    Answer ✓

    Hello @jabloomf1230


    Welcome to our community! I show that the package should have updated with the new speeds, but it looks like the provisioning that modem was using hasn't update. I sent some updates to the equipment that should update those speeds and it looks like the provisioning is correct now. Are you able to check the speeds again to see if they are showing properly on your end?

  • jabloomf1230
    jabloomf1230 Posts: 2 Spectator
    Answer ✓

    @Renee_T ,

    Thanks so much. I didn't get a chance to test it until this AM but the speeds look great! 👍

Answers

  • Renee_T
    Renee_T Posts: 573 ✅ Verified Employee Moderator

    You're welcome! I'm glad to hear the new speeds are coming through for you!

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