Why does my Internet continue to drop?

Glreed
Glreed Posts: 3 Spectator
in Connectivity

I bought the 1G service because we play games, watch videos and I work from home often. The internet drops often several times per day. We went through online troubleshooting and replaced the modem<Tall one?> with a Spectrum replacement. We are still having the internet drop. It just did while I was on a company meeting. Why is this still happening?

Answers

  • James_M
    James_M Posts: 4,386 ✅ Verified Employee Moderator

    Hi & welcome!

    Sorry to hear you are having speed issues. What is the speed you are seeing on a speedtest? If you can, please post a screenshot of the results and the test should be done on a direct connect to the modem, using an ethernet cable.

    Thanks!

  • Glreed
    Glreed Posts: 3 Spectator
    image.png


  • Glreed
    Glreed Posts: 3 Spectator

    I have nothing directly connected. Everything is wifi.

  • James_M
    James_M Posts: 4,386 ✅ Verified Employee Moderator

    Thanks. I was able to locate your account using your registration credentials and while 705 Mbps is in the normal range for wireless connections, I am also seeing some signal issues that may be causing occasional intermittent connections. Connecting directly with an ethernet cable may resolve the issue, otherwise we recommend scheduling a service call at your earliest convenience to have the signals and connections checked.

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