Why do our computers say they can’t find printer?

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ronnielesser
ronnielesser Posts: 3 Spectator
edited January 10 in Internet 2023 Archive

We each have a computer and a printer. We connect them to spectrum WiFi, and they work for one minute, and then we get a message that the printer can’t be found. This is with a canon and a hp printer. Ehat is happening?

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  • William_M
    William_M Posts: 1,126 ✅ Verified Employee Moderator
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    Hi @ronnielesser, welcome to our community!

    How far are the printers from the Spectrum router? Have you tried rebooting the router, and have you noticed any connection issues on other devices besides the printers?

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  • ronnielesser
    ronnielesser Posts: 3 Spectator
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    They’re up a level, in the same room as computers, which are able to get WiFi just fine.

  • Jaleesa_F
    Jaleesa_F Posts: 379 ✅ Verified Employee Moderator
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    Can you try rebooting your modem and router please?

  • ronnielesser
    ronnielesser Posts: 3 Spectator
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    Will try this. Thanks.

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