How do you fix Ping failed, TraceRT failed?
Hi. I searched the Spectrum Community and did not find anything related to my issue. I hope this is the right place to post.
I am a Spectrum client in the Redlands CA area. My Internet service is working well. I can ready all websites and web services, except one, see below.
I work with a client in Rancho Santa Margaria, CA. The client’s Internet service is working well. The client can reach all web sites and web services, except one; the same one.
The remote software we use to connect to the client computer is not able to connect. I can not connect from the Redlands CA area, client can not connect from Los Angeles area.
I verified my client’s PUBLIC IP ADDRESS is 162.199.xxx.xxx I did a PING to 162.199..xxx.xxx. The PING failed. I did a TRACERT to 162.199..xxx.xxx. The TRACERT shows a failure at a specific CHARTER server at address 188.8.131.52.
This was working until October 2023. Can anyone help me understand what is going on and how to fix this? This is the screenshot