Why am I receiving these test messages from 87598 (Spectrum)?

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Nhayes13
Nhayes13 Posts: 2 Spectator

Why did I receive these texts from 87598? These texts seem to indicate I have a problem, or I am going to have a problem, with my Spectrum service. Again, WHY?

Spectrum: Your service may be interrupted. To fix this issue, or avoid a future one, go to Spectrum.net/stabilize. Stay proactive and stop future issues today. (9/21/23, 11/08/23)

Spectrum: Sign in at Spectrum.net/amplify to repair a current service issue. You can schedule a no-cost appointment today. (9/28/23)

Answers

  • James_M
    James_M Posts: 4,767 ✅ Verified Employee Moderator
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    @Nhayes13

    Those messages are for proactive maintenance. When we see a potential issue starting with your service, we will send you a message to set up an appointment before the issue degrades to the point of impacting your services.

    We recommend using the link to schedule an appointment at your earliest convenience.

    Thanks!

  • Nhayes13
    Nhayes13 Posts: 2 Spectator
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    I suggest you add additional info as to nature of the potential issue.

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