Can't see my device in the "Your Devices & Groups" list using the SAX1V1S router
I have an IoT device that is connected directly to the SAX1V1S router via an ethernet cable. The device has an IP address so I know that the router sees it and I am able to SSH to the device from a laptop.
The problem is that the device does not show up in the Your Devices & Groups list on the website or in the Spectrum mobile app. This is a big problem because I need to set up port forwarding and that requires being able to select the device from the list. I recently had the same IoT device connected to a different router from a different ISP and it showed up in the list of connected devices.
Unfortunately, Spectrum forces its customers to only be able to access to the router using the app or website. Logging into the router directly is not an option and I really don't understand why Spectrum does this.
Regardless, can someone from Spectrum help me with this? It has stopped me dead in my tracks.