Exceptional Customer Service!

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ViclRos23
ViclRos23 Posts: 1 Newcomer

I know we usually don't recognize people enough for doing their job exceptionally well. I had to let Spectrum know that Monique at the Spectrum store in Collinsville Crossing in Collinsville IL deserves to be recognized for her hard work and professionalism. We went in there to change our mobile phone carrier to Spectrum. The store was packed and short staffed. She was very patient helping us with the transfer of service. She was also asking customer's as they came in the store if they were there to pay their bill and directing them to the payment kiosk AND she was training a new rep. Monique had a smile on her face and kept the store moving. Spectrum she is a valued employee of yours. Customer Service is a hard job and she made it look easy. Spectrum management I would suggest you do whatever it takes to keep her because she is a valuable asset to your organization! Thanks again Monique!

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  • James_M
    James_M Posts: 4,821 ✅ Verified Employee Moderator
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    @ViclRos23

    Thank you for taking the time to share your experience with us! We want you to be thrilled with your services, and I'm glad to hear that we hit the mark with your recent visit to your local store.

    I was able to locate the store with the information you provided and I have passed along your feedback to Monique's manager, Kimberley, as well as the store leadership so they can recognize her efforts.

    If you ever need assistance or have a question about your services, please let us know!

    James

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