Two Step Verification is not working properly=Anyone else have this problem?

samuelsonsl
samuelsonsl Posts: 3 Spectator
in Managing & Using your Spectrum Account

Why do we have to go through two step verification every single time we log in from the same browser? If I log in to spectrum 20 times a day from the same browser to check my emails, I end up entering a new validation code every single time. What is wrong with spectrum? This happens with my other two computers as well. This is absolutely a waste of time.


Is anyone else experiencing this issue?

Comments

  • HT_Greenfield
    HT_Greenfield Posts: 539 Contributor

    Is there any kind of a "remember me" or "remember this device" or "keep me logged in" option on that challenge page? If so, you may have to ignore whatever kind "auto-fill" option you may have going and manually key in the code in order to be able hit such. Otherwise i'd re-up the spectrum.net web data by deleting it from the browser cache and making sure the browser session isn't in private or incognito mode.

  • William_M
    William_M Posts: 882 ✅ Verified Employee Moderator

    In additional to checking your saved web form data, please try pausing any VPNs while testing as a changing IP could require completing two step verification again.

Categories