Screen freezing….

Dprice1802
Dprice1802 Posts: 1 Newcomer
edited November 15 in Spectrum TV App Feedback - ROKU & Other devices

Anyone else having issues with your screen freezing during streaming (but audio works fine)? I only seem to have this issue when viewing the app on my t.v. (all my other devices are working fine).

Comments

  • William_M
    William_M Posts: 882 ✅ Verified Employee Moderator

    Hi @Dprice1802, welcome to our community!

    Please make sure your TVs software is updated and reinstall the Spectrum TV app, as that will resolve most software related issues. Problems like this may also be caused by poor internet connectivity, and rebooting the modem/router might help even if other devices aren't having noticeable issues.

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