Why does the Spectrum app crash when trying to access cloud recordings on my iPhone13?

BCFNCSU65
BCFNCSU65 Posts: 4 Spectator
edited November 20 in Cloud DVR

I have an I phone 13 and cannot get access to my recorded shows on cloud dvr. Have plenty of storage space on the phone. I have deleted and reloaded the app. Rebooted the phone. Still crashes one recorded icon is selected.

Answers

  • James_M
    James_M Posts: 4,386 ✅ Verified Employee Moderator

    Hi & welcome!

    Are you able to access recordings on other devices? Are you able to launch the tv app on the iPhone?

  • BCFNCSU65
    BCFNCSU65 Posts: 4 Spectator

    The TV app works until I selected the icon for recorded content. It flashes and crashes

    i can get recorded content from Roku

  • James_M
    James_M Posts: 4,386 ✅ Verified Employee Moderator

    Is the OS on the iPhone current and up to date?

  • BCFNCSU65
    BCFNCSU65 Posts: 4 Spectator

    Yes

  • James_M
    James_M Posts: 4,386 ✅ Verified Employee Moderator

    Do you have a different mobile device you can use to test the app and try and replicate the issue?

  • BCFNCSU65
    BCFNCSU65 Posts: 4 Spectator

    no

  • James_M
    James_M Posts: 4,386 ✅ Verified Employee Moderator

    Thanks. We are not seeing any reports of a widespread issue. It sounds like it is potentially an issue with the iPhone. Next steps would include testing a different mobile device, such as a tablet, laptop or another smartphone to determine if it is just the one device. In most cases, restarting the device and ensuring the app and device are up to date will resolve most issues. You can also try accessing the app while away from home to determine if the issue is a connectivity based issue.

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