So unless you have a Spectrum DVR box even if you have cloud DVR you cannot pause or rewind live TV?

Nielsenone
Nielsenone Posts: 2 Spectator

So unless you have a Spectrum DVR box even though you have Xumo and cloud DVR - you cannot pause or rewind live tv? What do we need to make this happen? They did not tell us this when we signed up or when the tech was here to install Spectrum.

Best Answer

  • Renee_T
    Renee_T Posts: 615 ✅ Verified Employee Moderator
    Answer ✓

    Hello @Nielsenone


    I apologize for any confusion. At this time customers are only able to pause and rewind live TV on a physical DVR. The cloud DVR does not have that ability regardless of what platform you are using the app on.

Answers

  • Nielsenone
    Nielsenone Posts: 2 Spectator

    So why wouldn’t they tell me that when I called to order Spectrum service and specifically asked about that? And how do I get a physical DVR? Is that from Spectrum?

  • Renee_T
    Renee_T Posts: 615 ✅ Verified Employee Moderator

    I apologize that they didn't advise you that the pause/rewind live TV was limited to a physical DVR. If you call in to 855-707-7328 a DVR can be added to the account and can either be mailed out to you or picked up at your local Spectrum store.

This discussion has been closed.