How can I get my rr account to start sending emails out again? it stopped last week from my desktop

SharonS Posts: 1 Newcomer
edited January 4 in Email

How can i get my rr account to start sending emails out again? it stopped last week from my desktop.


  • James_M
    James_M Posts: 4,841 ✅ Verified Employee Moderator

    Hi & welcome! Are you able to access email from Spectrum Webmail?

  • Walt2876
    Walt2876 Posts: 1 Newcomer
    edited December 2023

    I am using an older version of Outlook (2007) for years with my account. Recently stopped sending mail, but would still receive. Error was: "The email address you are sending as must match the email address you used to auth. Please check your SMT". Fix on mine ended up being going to: E-mail accounts_ E-mail Account Settings_More Settings_Outgoing Server Tab and checking the "My outgoing server (SMTP) requires authentication" check box and the "Use same settings as my incoming mail server" radio button. Still using POP account, didn't have to change port numbers or anything else on the "Advanced" tab.

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