Why can’t I connect to WiFi hotspots?

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Jesus0113
Jesus0113 Posts: 4 Spectator
edited April 4 in Internet 2023 Archive

Every time I try to connect to a spectrum hotspot it give me the unable to connect error message but in the past I would be able to connect. And other accounts are able to connect except mine.

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  • William_M
    William_M Posts: 1,097 ✅ Verified Employee Moderator
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    Hi @Jesus0113, welcome to our community!

    Are you trying to connect to a network named "Spectrum Free Trial", or do you have the Spectrum WiFi profile installed through the My Spectrum app?

  • Jesus0113
    Jesus0113 Posts: 4 Spectator
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    I tried signing to in to spectrum free trial but it didn’t work so I did install the WiFi profile and that didn’t work either

  • Jaleesa_F
    Jaleesa_F Posts: 371 ✅ Verified Employee Moderator
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    @Jesus0113

    Is there an error message when you try connecting?

  • Jesus0113
    Jesus0113 Posts: 4 Spectator
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    It’s just says unable to connect

  • Jaleesa_F
    Jaleesa_F Posts: 371 ✅ Verified Employee Moderator
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    What type of device are you using?

  • Jesus0113
    Jesus0113 Posts: 4 Spectator
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    ive tried with iPhone and my laptop

  • Jaleesa_F
    Jaleesa_F Posts: 371 ✅ Verified Employee Moderator
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    @Jesus0113

    Because you are experiencing this issue on more than one device, I would advise reaching out to our Hotspot Support team directly via phone at 1-888-851-9350​​​​​​ for further assistance.

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