Why can’t I connect to WiFi hotspots?

Jesus0113
Jesus0113 Posts: 4 Spectator
edited January 10 in Connectivity

Every time I try to connect to a spectrum hotspot it give me the unable to connect error message but in the past I would be able to connect. And other accounts are able to connect except mine.

Answers

  • William_M
    William_M Posts: 943 ✅ Verified Employee Moderator

    Hi @Jesus0113, welcome to our community!

    Are you trying to connect to a network named "Spectrum Free Trial", or do you have the Spectrum WiFi profile installed through the My Spectrum app?

  • Jesus0113
    Jesus0113 Posts: 4 Spectator

    I tried signing to in to spectrum free trial but it didn’t work so I did install the WiFi profile and that didn’t work either

  • Jaleesa_F
    Jaleesa_F Posts: 272 ✅ Verified Employee Moderator

    @Jesus0113

    Is there an error message when you try connecting?

  • Jesus0113
    Jesus0113 Posts: 4 Spectator

    It’s just says unable to connect

  • Jaleesa_F
    Jaleesa_F Posts: 272 ✅ Verified Employee Moderator

    What type of device are you using?

  • Jesus0113
    Jesus0113 Posts: 4 Spectator

    ive tried with iPhone and my laptop

  • Jaleesa_F
    Jaleesa_F Posts: 272 ✅ Verified Employee Moderator

    @Jesus0113

    Because you are experiencing this issue on more than one device, I would advise reaching out to our Hotspot Support team directly via phone at 1-888-851-9350​​​​​​ for further assistance.

This discussion has been closed.