Issues with new Xumo box

rdlasley
rdlasley Posts: 3 Spectator

I have a new Xumo box (WiFi 6 connected) which I connected to a new LG OLED TV via HDMI cable. I can use the filter channels for everything except "Favorites". I select various channels to Favorites but nothing comes up when I try the filter. On other TVs in our house, the filters work perfectly using the Spectrum TV app. What gives?

Answers

  • Renee_T
    Renee_T Posts: 619 ✅ Verified Employee Moderator

    Hello @rdlasley


    Welcome to our community! I'm sorry to hear about the issues with the favorites on the Xumo. Have you tried rebooting the Xumo yet?

  • rdlasley
    rdlasley Posts: 3 Spectator

    I have tried rebooting both router and Xumo box to no avail.

  • Jaleesa_F
    Jaleesa_F Posts: 287 ✅ Verified Employee Moderator

    You mentioned that it is working on the app via other devices. To clarify, can you filter the favorites on other devices?

  • rdlasley
    rdlasley Posts: 3 Spectator

    Yes. On other TVs in our house, the favorites filters works perfectly using the Spectrum TV app. 

  • Jaleesa_F
    Jaleesa_F Posts: 287 ✅ Verified Employee Moderator

    Thanks for clarifying! You mentioned that you rebooted the Xumo and the router, the modem would need to be rebooted as well. Have you tried that?

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