Great download, but no upload speed
I have had the same issue repeatedly over the past year where my download speeds are over "500mb", but my upload is "2mb" or less sometimes so low its "0". Historically i call in and im told they see no outage in the area but see issues with my modem. They will only dispatch a person if i am home, so i take a day off work. I then have my service return to a working state with "20mb" upload before the tech shows up. I have replaced my, modem and have the same issue even when i hook the modem up to the wire outside my house. I am not sure if this is not recorded in the previous case notes along with what the fix was, or if it is a training issue to get people to look at historical data. With the poor network connectivity i can not work from home so i am left burning a day or more off every time this occurs, Jan 4th and i've already had this issue for 3 days.
My question is, is there is anything that can be done short of me losing another vacation day to this?
Even if i had to pay a person to show up and test to the outside point i would, as long as i had evidence that it isnt me and could get if fixed without losing my days off. As is i am paying $100+ a month for unreliable service.