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How can I get the Ultimate Ad-Free/4k tier for Max?

dreeter
dreeter Posts: 1 Newcomer
edited July 10 in Watch TV 2024 Archive

It has been very frustrating to be downgraded from 4k to 1080p streaming quality recently with the Max subscription I get through Spectrum. Even more frustrating is that there's no way for me to get back to a 4k tier. Are there any plans to change the subscription back to the "Ultimate Ad-Free" tier for Max through Spectrum? Is there any way I can get 4k streaming availability back?

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Best Answer

  • Ruben_R
    Ruben_R Posts: 108 ✅ Verified Employee Moderator
    Answer ✓

    I'm sorry about this inconvenience. Unfortunately, our department does not have direct access to any pricing or package changes. You can our customer care team directly at 1- 855-707-7328.

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