Why can’t we add cloud dvr services and keep one dvr set top box service?

Patrick_123
Patrick_123 Posts: 3 Spectator
edited February 21 in Cloud DVR

We have one dvr set top box with dvr service. I added a Xumo box to another room and I wanted to add cloud dvr to our account for the Xumo. We were told that we can only have one or the other dvr services, not both. Why?

Best Answers

  • Tyleen_Z
    Tyleen_Z Posts: 647 ✅ Verified Employee Moderator
    Answer ✓

    Hello and welcome to the Spectrum Community.

    There are ways to have both a traditional DVR box and cloud DVR service. The biggest issue that can happen is that if you get both you would only have access to the cloud DVR manager and won't be able to access the remote DVR manager. This means you cannot setup/alter/delete recordings from the cable box remotely and can only do it from the box itself.

    -Tyleen

  • Tyleen_Z
    Tyleen_Z Posts: 647 ✅ Verified Employee Moderator
    Answer ✓

    You're welcome. Only one can be controlled via the app if you have both services and that would be the cloud DVR service. So if you have both the cable box cannot be controlled remotely.

    -Tyleen

Answers

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