Am I in an outage?

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Mideko
Mideko Posts: 3 Spectator
edited February 21 in Internet 2024 Archive

I live in Kansas City, Missouri with my family and our service is down. The TV, internet, and phone keep going in and out. The service has been acting up since yesterday (Saturday).

We have rebooted the service a few times, but no luck.

Best Answer

  • William_M
    William_M Posts: 1,156 ✅ Verified Employee Moderator
    Answer ✓
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    Hi @Mideko, welcome to our community!

    The easiest way to check if you're in an outage is with the My Spectrum app or by signing in at Spectrum.net. You can also call 1-855-707-7328, if you call from the number on the account it should automatically advised of any outages.

Answers

  • Mideko
    Mideko Posts: 3 Spectator
    edited January 22
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    It says we are not in an outage but our service is still down.

  • James_M
    James_M Posts: 4,852 ✅ Verified Employee Moderator
    edited January 22
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    I was able to locate your account using your registration information and looks like you do have a service call scheduled.

    If the technician is not able to resolve the issue with a service call, please let us know.

  • Mideko
    Mideko Posts: 3 Spectator
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    A technician came and fixed the problems. So our service is fine now.

  • James_M
    James_M Posts: 4,852 ✅ Verified Employee Moderator
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    Thanks for the update, glad to hear everything is back to working.

    Let us know if we can assist in the future!

This discussion has been closed.