I'm getting this reference code:STLP-999 while trying to load spectrum to watch TV, and it tells me

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10thor18
10thor18 Posts: 2 Spectator
edited February 21 in Connectivity

Code STLP-999 comes on my TV screen while trying to load spectrum and tells me try again later. Also this while loading spectrum app.

Screenshot_20240122_202503_Spectrum TV.jpg


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  • Lyn_T
    Lyn_T Posts: 393 ✅ Verified Employee Moderator
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    Good evening @10thor18 and Welcome to our Community Forums

    Thank you for reaching out to us about our streaming App. I am very sorry this is happening. I recommend that you attempt to reset all the internet equipment. This can be done by unplugging the cable line, power line, and removing the battery backup if you have one for both the modem and the router for a solid 3-5 minutes. Can you please try this and let us know if it helps? -Lyn

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  • 10thor18
    10thor18 Posts: 2 Spectator
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    Lyn, Thank you for your help, I did as you suggested and as of late last night, January 23, 2024, everything seems to be working.

    Thank you,

    10thor18

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