Tuner adapter question
I am a legacy cable card customer with a cable card & tuning adapter. The tuning adapter stopped working a few weeks ago. I called in and was told that my area is a new high split area and I need a high split converter and could pick one up at the Spectrum store. My wife (who is a Spectrum employee) and I went to the store to get one only to be told they didn't carry them. The store employee told us we had been converted over to high split. We turned in the existing tuning adapter at the store since it wasn't working. The person at the store suggested we call in and try to get one. I did that on Friday and was told that that a truck roll needed to happen which was scheduled for yesterday (Monday) and was also told we had not been converted over to high split yet. The tech showed up on time but he did not have a tuning adapter in his truck. The tech suggested using Panorama to see if she could order one. We tried ordering one last night but there was no option to order a replacement tuning adapter. Perhaps one of the employee moderators could help or point us in the right direction to get a replacement tuning adapter and/or high split converter. Thanks!