Is spectrum having performance issues in 54703?

mouacyk
mouacyk Posts: 2 Spectator
edited February 21 in Connectivity

I normally have pings of 30ms to google.com, but tonight it consistently pings around 150ms (5x).

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Pinging google.com [142.250.191.174] with 32 bytes of data:

Reply from 142.250.191.174: bytes=32 time=199ms TTL=113

Reply from 142.250.191.174: bytes=32 time=152ms TTL=113

Reply from 142.250.191.174: bytes=32 time=160ms TTL=113

Reply from 142.250.191.174: bytes=32 time=126ms TTL=113


Ping statistics for 142.250.191.174:

   Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

   Minimum = 126ms, Maximum = 199ms, Average = 159ms

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My speed test also topped out 300mbs with a 500mbps plan and only 8mbps up. The increased latency and decreased upload has affected the quality of my remote desktop connections over vpn. Is there anything Spectrum will do about this? Do I need a modem upgrade - it's an E31T2V1 DOCSIS 3.1 eMTA? It has been 3+ years.

Best Answer

  • William_M
    William_M Posts: 942 ✅ Verified Employee Moderator
    Answer ✓

    Hi @mouacyk, welcome to our community!

    Are you testing your speed and ping with the VPN turned off? Have you tried rebooting your modem and router?

Answers

  • mouacyk
    mouacyk Posts: 2 Spectator

    The speed and ping tests were done with router, modem, and pc rebooted and off VPN. This performance issue started around 7:30PM last night .

    My router is Nighthawk X6 R8000 and on the latest firmware. I made sure my home network was idle so no uploads were running, and I was still seeing up to 3MB in Tx/s and 300KB in Rc/s on the WAN port, but none of my LAN ports or Wifi devices were reporting more than the typical 20KB/s activity.


    Everything seemed to return to normal this morning:

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    Pinging www.google.com [142.250.191.164] with 32 bytes of data:

    Reply from 142.250.191.164: bytes=32 time=22ms TTL=113

    Reply from 142.250.191.164: bytes=32 time=21ms TTL=113

    Reply from 142.250.191.164: bytes=32 time=20ms TTL=113

    Reply from 142.250.191.164: bytes=32 time=21ms TTL=113


    Ping statistics for 142.250.191.164:

       Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

    Approximate round trip times in milli-seconds:

       Minimum = 20ms, Maximum = 22ms, Average = 21ms

    -----

    I'm also getting around 30ms latency and 500/20 with speed tests today, which is expected.

    I did a new IP lease last night through my router -- not sure if that helped. Today, I only see 93KB/s Tx and 102KB/s Rx on the router WAN port while idling, so that is a significant decrease of unwanted activity from yesterday.

    Why was my router sending so much traffic? It doesn't have any attached storage, and no LAN or wifi devices were creating traffic. Was the network so congested last night, it was retrying lost packets? Will this happen during work hours, and affect day-time connectivity?

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