DMARC, DKIM, and SPF on custom DNS nameserver
Hello Spectrum Community,
I am a Spectrum Business customer. I have called into Spectrum Support several times requesting the DKIM and SPF information. I am having massive trouble getting the information I need. I host my DNS records through a 3rd party provider and not through Spectrum.
Every time I call they tell me to reach out to a 3rd party mail provider, and when I call this mail provider they inform me that they do not host my Spectrum email. They inform me to get a hold of Spectrum to get the information I require. I call Spectrum back and after sitting on hold for 15 minutes, the Spectrum representative reads me my current DNS records that I created by guessing the information.
Currently, my mail is marked as "Spam" to the receiving party because DKIM fails. I have created my own SPF record, as the mail server's public addresses cannot be provided to me when I call in - I literally just guessed the mail servers public IP address to create the SPF record.
I was making do and alright with this until today. Specifically Google (GMail) and Yahoo is now pushing a requirement to have a DMARC & DKIM record listed for email. I can easily create the DMARC, but I cannot guess or create the DKIM. From my understanding, the DKIM public key has to be provided to me by the mail host. In order to create a proper SPF record, I need the public IPs of the mail server.
Here is an article about the changes coming in February 2024 regarding Google and Yahoo:
Here is an article on DKIM:
At the present time, I am starting a search for another mail provider, and probably downgrading back to a residential circuit. I hope someone here can help with my request for a DKIM record and the public IP addresses of the mail server. Otherwise, I have a lot of updates and changes to do in the next month. I highly appreciate replies and input on this issue.