Why do I keep getting error code STLP-4005 on all channels when trying to connect my TV wireless?

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Greg0395
Greg0395 Posts: 3 Spectator
edited February 21 in Connectivity

Why do I keep getting error code STLP-4005 on all channels when trying to connect my TV wireless? I can get all of my other services OK

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  • Jaleesa_F
    Jaleesa_F Posts: 359 ✅ Verified Employee Moderator
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    Hello @Greg0395

    Welcome to Community Forums!! Sorry to hear that you're experiencing connectivity issues with your TV, we are happy to look into this for you. Are you having an issue with any other devices connecting? Or is it just with the TV?

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  • Greg0395
    Greg0395 Posts: 3 Spectator
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    Just TV - wireless

  • Jaleesa_F
    Jaleesa_F Posts: 359 ✅ Verified Employee Moderator
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    Has the TV connected successfully to the wireless network in the past? Or is this a first time setup?

  • Greg0395
    Greg0395 Posts: 3 Spectator
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    Has worked in the past but hasn't worked in the last few weeks.

  • Jaleesa_F
    Jaleesa_F Posts: 359 ✅ Verified Employee Moderator
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    Can you reboot both your modem and router by unplugging the power from them both for 30 seconds then plug it back in. Once that's done, try connecting the TV to your wireless network.

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