Spectrum app on roku/password reset

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Ny_state_guy
Ny_state_guy Posts: 1 Newcomer
edited February 21 in Spectrum TV App Feedback - ROKU & Other devices

HI


My husband and I use the spectrum app and are often asked to reset the password, even after we reset the password. We both use it on our separate devices and on our communal devices. These reset messages are mostly on our Roku devices I believe.

Why does it keep doing this? Super annoying.


thanks!

Best Answer

  • Mo_S
    Mo_S Posts: 55 ✅ Verified Employee Moderator
    Answer ✓
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    Hello @Ny_state_guy  and welcome to our Community Forums,

    I'm sorry you're having issues with your password. Are you accessing the Spectrum TV app on devices away from your home internet connection often? There are security features in place that can require a password reset if so. -Mo

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