Xumo boxes freezing

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smi277
smi277 Posts: 2 Spectator

75% of the time I try and watch a recording in progress my box freezes.

I have to unplug it for a reboot. After that it's hit and miss whether it will freeze again.

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  • Lyn_T
    Lyn_T Posts: 411 ✅ Verified Employee Moderator
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    Good evening @smi277 and Welcome to our Community Forums

    Thank you for reaching out to us about your Xumo box. I am sorry that you are noticing the freezing up while watching the cloud DVR recording. Is this happening on other devices using the Cloud DVR or just when you are using the Xumo box? -Lyn

  • Chap5971
    Chap5971 Posts: 2 Spectator
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    Mine is doing the same thing. Mine is just when using the Xumo box.

  • smi277
    smi277 Posts: 2 Spectator
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    it only happens on my Xumo box when I use the spectrum app. last night whether i was watching a recording or live tv the app was freezing every few minutes.

This discussion has been closed.