Streaming app blurry on Samsung tv

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Suze
Suze Posts: 2 Spectator
edited March 13 in My Spectrum App - My Spectrum App Feedback

The spectrum streaming app on my Samsung TV has been working fine for 3+ years. Today it went blurry. We deleted app and re-added. Still blurry. Other apps are perfectly clear and it's only spectrum


Other samsung tv in the household is perfectly clear.

Suggestions, please.

Answers

  • Renee_T
    Renee_T Posts: 682 ✅ Verified Employee Moderator
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    Hello @Suze


    Welcome to our community! I took a look at your account using your community registration. It looks like it's been a while since the modem was rebooted. Are you able to reboot both the modem and router by unplugging them both for 30-45 seconds?

  • Suze
    Suze Posts: 2 Spectator
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    I will try that today and see if that solves the situation. Otherwise I will contact tech support to see if they can assist

  • James_M
    James_M Posts: 4,729 ✅ Verified Employee Moderator
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    @Suze

    Just to clarify, our Community moderators are Spectrum employees that can assist with most tech support issues. If you still need assistance, please let us know.

This discussion has been closed.

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