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Can't sign into Roku app

devin1229
devin1229 Posts: 1 Newcomer
edited July 10 in Spectrum TV App 2024 Archive

I've tried deleting and resintalling the app several times and I still can't sign in. I either get an error RLI-9000 or it says my login credentials are incorrect.

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Answers

  • Lyn_T
    Lyn_T Posts: 585 ✅ Verified Employee Moderator

    Good evening @devin1229 and Welcome to our Community Forums,

    Thank you for reaching out to us about your concerns with our streaming services. I am not seeing any active concerns in the area at this time. I recommend that you attempt to reset all the internet equipment. This can be done by unplugging the power line and removing the battery backup if you have one for both the modem and the router for a solid 3-5 minutes. Are you able to try this and let us know? -Lyn

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