Inability to view picture while fast-forward or rewinding


Can someone please confirm whether Charter is fixing the issue with the app where we cannot see the picture when FF/RW? It's a significant flaw that no other streaming apps have and should be streaming app 101. We are so close to pulling the last cable plug, and if this is not resolved, it'll likely be the camel-killing straw. 😔


  • Lyn_T
    Lyn_T Posts: 411 ✅ Verified Employee Moderator

    Good evening @SIUSalukis and Welcome to our Community Forums

    Thank you for reaching out to us about the fast forward/Rewind thumb nail for the Cloud DVR. At this time this is not an option. We are always looking for ways to improve our customers viewing experience. I will definitely forward your suggestions over for consideration. Please let us know if you need any further assistance or have any additional feedback. -Lyn