I can't get a good connection away from the router( in another room)

laurajc68 Posts: 1 Newcomer

I can't get steady connection in another room

Best Answer

  • Lyn_T
    Lyn_T Posts: 412 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @laurajc68 and Welcome to our Community Forums

    Thank you for reaching out to us about your internet connection. I am sorry to learn that you are experiencing this. How long has this been happening? Have you attempted to reset the internet equipment yet? This can be done by unplugging the cable line, power line, and removing the battery backup if you have one for both the modem and the router for a solid 3-5 minutes. Can you please try this and let us know if this help? -Lyn