Why did I get a letter to return one of my modems

Lastchief1 Posts: 1 Newcomer
edited March 21 in Suggestions & Feedback

I have two modems one for my computer and one for my phone. Because of the layout of my house the service man decided to put in one for my computer [redacted] and one for my phone [redacted] . If I must return one then a service man needs to come and rewire the system. If a service man is to come a appointment needs to be setup. My home phone is [redacted] and my cell is [redacted] . This the second letter I received.


  • James_M
    James_M Posts: 4,767 ✅ Verified Employee Moderator

    Good morning and welcome!

    I was able to locate your account using your registration information and I also edited your post to remove the private information you included - see Community Guidelines for additional details.

    Looks like you also called in today about this issue, if you still need help or have additional questions, please let us know.