Spectrum app and Fire Tablet

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Anyone else having issues with the Spectrum app on Fire tablets? DGE-1001 errors since the app updated on March 20. All of the usual troubleshooting has not worked.

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  • James_M
    James_M Posts: 4,767 ✅ Verified Employee Moderator
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    Hi & welcome!

    DGE-1001 is a connectivity error. Have you tried restarting the modem on the account?

  • James_M
    James_M Posts: 4,767 ✅ Verified Employee Moderator
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    Glad to hear it is working as expected again.

    If the problem returns or if you have any other questions about your services, let us know!

Answers

  • 3Dee
    3Dee Posts: 4 Spectator
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    No, since Spectrum apps on other device types continue to work just fine.

  • James_M
    James_M Posts: 4,767 ✅ Verified Employee Moderator
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    The app authenticates and communicates with the device through the modem. Please try restarting the modem and restarting the Fire Tablet and let us know if you are still getting an error code.

  • 3Dee
    3Dee Posts: 4 Spectator
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    So, this app can only work when in my home network to authenticate through the modem?

  • James_M
    James_M Posts: 4,767 ✅ Verified Employee Moderator
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    No, you can use it away from home, but restarting the home modem usually resolves most issues, including the type of error you are reporting.

    A couple follow up questions:

    1. Are you currently away from home?
    2. You mentioned that "All of the usual troubleshooting has not worked" - what troubleshooting have you tried?

  • 3Dee
    3Dee Posts: 4 Spectator
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    Very weirdly, the modem just lost connection (which hasn’t happened in months). Rebooted it and, after it came back up, the Fire tablet is fine.

  • James_M
    James_M Posts: 4,767 ✅ Verified Employee Moderator
    Options

    Glad to hear it is working as expected again.

    If the problem returns or if you have any other questions about your services, let us know!