How do we add or delete email "sub account" ?

HT_Greenfield Posts: 734 Contributor
edited April 4 in Email

What is the self-care URL for a subscriber whose email address ends with .net to add or delete email "sub accounts"?


Best Answer

  • James_M
    James_M Posts: 4,767 ✅ Verified Employee Moderator
    Answer ✓

    Hi @HT_Greenfield -

    Great question -

    For Legacy Charter emails or new emails, users must log in to using their Spectrum Identity and click the mail icon to access email. Spectrum and L-CHTR email domains end in .net (e.g.,,

    1. Log in to
    2. Click Check Email.

    For Legacy TWC and Brighthouse emails (L-TWC & L-BHN) users have a login separate from their Spectrum Identity to access email.

    L-TWC/L-BHN email domains end in .com (e.g.,,,,

    Let me know if there are any other questions. Thanks!