Sudden Ping Spikes


After getting sent a new modem and setting it up and activating it I have been getting random ping spikes (Typically going from 40ms and jumping up to 2000ms in some cases). I set up everything correctly and restarted both the router and modem multiple times and it has not solved this problem.

Best Answer

  • William_M
    William_M Posts: 1,117 ✅ Verified Employee Moderator
    Answer ✓

    Hi @Mike31924081, welcome to our community!

    Are you able to do a ping test? On a Windows PC you can do this by pressing the Windows key on your keyboard, type "cmd" in the search bar, and press Enter. This will open the Command Prompt. In the Command Prompt window, type "ping -t 100" and press Enter. This command will send continuous ping requests to the IP (A google DNS server), until you use Control+C to end it. Please let this run as long as possible and check if you are seeing the same ping spikes there. Make sure to use a device connected with an ethernet cable to rule out issues such as interference.