Why is Spectrums Mobile Services Unreliable

sweet_Tie Posts: 1 Newcomer

SPECTRUM's reliability raises concerns when customers experience dropped calls, inconsistent connections, and limited call capabilities without any explanations or solutions offered.

I have been a customer for over two years and deserve better than to be left in the dark about connectivity issues that have been ongoing for over two weeks with no resolution in sight.

SPECTRUM must take immediate action to restore full mobile services. To address these concerns effectively, SPECTRUM should provide clear communication and solutions to affected customers promptly.

Best Answer

  • William_M
    William_M Posts: 1,117 ✅ Verified Employee Moderator
    Answer ✓

    Hi @sweet_Tie, welcome to our community!

    I definitely understand why service issues are frustrating, but I'm not aware of anywhere with known issues going on two weeks. My own mobile service has been working great. Have you tied any troubleshooting like rebooting your phone or resetting your network settings? Do you have the same issues using WiFi calling?