Sumo cloud playback freezes


When I try and watch a recording in progress my box freezes and there is no sound. This happens intermittently and then playback resumes


  • Ruben_R
    Ruben_R Posts: 85 ✅ Verified Employee Moderator

    I'm sorry for the issues that you're experiencing with the DVR on the TV app. We are experiencing issues with the Cloud DVR on Spectrum TV App. Our Engineers are aware and working to resolve this issue. Unfortunately there is no estimated time of resolution at this time.

  • AD_5
    AD_5 Posts: 2 Spectator

    Thank you. Please keep me updated