Spectrum booted me off Spectrum streaming. It wants me to change my password. How do I do this?

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Karenjeske1
Karenjeske1 Posts: 1 Newcomer

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  • Lyn_T
    Lyn_T Posts: 466 ✅ Verified Employee Moderator
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    Good evening @Karenjeske1 and Welcome to our Community Forums

    Thank you for reaching out to us about changing your My Account Password. You can do this by signing into our My Spectrum App and clicking on more at the bottom of the screen. You will see a settings options. Once there you can click on Sign in & Security. You can change your Password there. Please let us know if you have any other questions. - Lyn

  • James_M
    James_M Posts: 4,903 ✅ Verified Employee Moderator
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    @Karenjeske1

    The Spectrum TV app is limited to two simultaneous streams for each unique set of credentials while outside of the home network (on home network is unlimited). If you have more than two, you may be prompted to change the password. This is a security feature and can not be changed or overridden.

    One alternative is to create additional profiles for each user outside the home network by logging into your Spectrum account, selecting "More" -> Settings ->People and adding additional profiles for any location out the home by creating unique username and password credentials for each profile. This will prevent the additional log ins from being flagged, and should reduce the frequency that you are prompted to change the password.

    Let us know if this works for you or if you have any other questions.

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