My smart TV (Sony) won’t stay connected to WiFi

Options
SThomas826
SThomas826 Posts: 1 Newcomer
in Connectivity

My Sony Bravia we’ve had since the end of November won’t stay connected to my Spectrum WiFi for the last two days. I’ve tried rebooting the router, uninstalling and reinstalling the network on my TV. It saves the network but then intermittently goes between “Connected” and “Connecting.”

Answers

  • Tyleen_Z
    Tyleen_Z Posts: 702 ✅ Verified Employee Moderator
    Options

    Hello and welcome to the Spectrum Community!

    I do apologize for the issues with the service. Is the TV the only device having the issues with staying connected to the wifi? If so you may need to contact Sony to see if they have any suggestions. If it is other devices make sure to reset the modem and router by unplugging their power cords and the screw in coax cord from the modem for 30 seconds then plug them back in to see if that helps.

    -Tyleen

Categories